Shipping policy

Information on shipping

When delivery can be made depends on the article. If no shipping information is displayed in the article view, we ship a few days after receiving your order. The exact shipping time depends on additional factors such as availability of the article.

You have various means of influencing the delivery date:

Express delivery

With express delivery, you can receive your package on the next 2 day.

Information on shipping times

Generally, our articles are available for shipping immediately. However, there are several possible delivery times. Delivery times can be 3-5 days, in rare exceptions up to 8-10 weeks.

Please note the remarks on express delivery or delivery on a desired date.

Express service

Order today, delivery as soon as possible

With express delivery, you can receive your package as soon as the next day.

Just choose express delivery when ordering. You pay only one extra charge per order. The extra charge depends on the weight of the shipment and its destination. The normal shipping costs also apply.

Shipping costs

MANGAXCITY.COM wants you to enjoy shopping and receive your order quickly, safely, and at a reasonable price. We have therefore made the shipping conditions as simple and transparent as possible:

When you log in with your user name and password or after registering for the first time, the current shipping costs will be displayed in the shopping cart. You can see whether and how much shipping costs will be charged before purchasing.

Delivery outside of Switzerland

The normal delivery times (shipping by GLS or DHL Express) are approx. 2 to 3 days within the European Union and approx. 5 days for all other countries. The exact delivery time depends on additional factors, such as availability of the goods.

Discretion – no problems with customs

In the European Union, products and services are subject to value added tax. By law, MANGAXCITY.COM must calculate the VAT for shipments to all countries of the European Union. The value added tax for all orders sent to an address in the European Union is stated on the last page of your order, your e-mail confirmation, and the invoice attached to your shipment.

For orders from countries outside of the EU we used different, separate price lists (for example price list for Switzerland). This does not include value added tax.

We point out that orders for shipments outside the European Union may be subject to country-specific taxes and customs duties.

In the customs declarations for letters and packages to countries outside the EU, the value of the articles is listed according to product type. Customs may open packages and letters for checking; we have no control over this. For shipments outside the EU, customs or import duties are generally charged as soon as the package reaches your country. Fees for releasing the package from customs are your responsibility – we have no control over these fees and cannot estimate the amount in advance. The customs regulations vary considerably from country to country. If you wish more information, contact your local customs authority. Please note that you as the importer must comply with the local regulations.

The normal delivery times (shipping by GLS or DHL Express) are approx. 2 to 3 days within the European Union and approx. 5 days for all other countries. The exact delivery time depends on additional factors, such as availability of the goods.

MANGAXCITY.COM recommends GLS for discreet, fast, and safe shipping.

Discretion

DISCRETION is essential for us at MANGAXCITY.COM. We have years of experience shipping to people in high positions, public figures, politicians, and VIPs.

Delivery of the packages

All MANGAXCITY.COM packages are delivered by mail or GLS / DHL, neutrally packaged with a discreet sender address. No one can see what is in the package. Our packages are sturdily packed, with no advertising on the package. We respect your privacy!

Of course, we also make deliveries to the address you wish (for example to your office or to a friend).

Your personal data

Your personal data is in good hands at MANGAXCITY.COM! We take data protection and security seriously. Thanks to the data protection competence of our employees and the continual optimization of all technical security components, MANGAXCITY.COM is constantly improving the security of your data as well. For more information, see our privacy protection pages. Every employee at MANGAXCITY.COM is contractually bound to maintain our data protection regulations.

Credit card bill

No information on the products you have bought appears on your credit card bill.

Advertising

You will receive no advertising from us, neither by e-mail nor mail, unless you have expressly requested it in your profile.

Damaged shipments

We will pack your order as safely as possible. We use safe, certified packing materials for shipping. If there is still damage, refuse acceptance immediately in case of visible damage and have the shipment returned to sender. Please inform us of damaged packages.

E-mail: support+damaged@mangaxcity.com